Arlo|Smart Home Security|Wireless HD Security Cameras

Base and camera firmware not updating VMB4540r2

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Wegentryjr1
Guide
Guide

My base nor my cameras are updating their firmware. I started looking into this because starting back in maybe June/July my batteries started dying in about 1-2 weeks whereas they used to last several months up to that point.

 

Base firmware: 1.24.0.1_1528_8938370

All 5 Pro 4 cameras firmware: 1.060.13.0_23_19c4503

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Wegentryjr1 

 

The latest firmware version is currently in a slow release phase, your devices will receive this and automatically update when the releases at 100%. I do not have an ETA at this time.

 

Regarding the battery drain, have you tried rebooting or reinserting the batteries?

Wegentryjr1
Guide
Guide

Something has changed! All of my batteries are only lasting about a week now. Unacceptable! When did the last update roll out? Not this current one (that is hardly rolling out anyway), but the one prior to this one? I cannot recommend this product for any use that uses it's battery.

ShayneS
Arlo Moderator
Arlo Moderator

@Wegentryjr1 

 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

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