Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 4 night vision problemxgot my first

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I got my first pro 4 in Jan of 21 and everything worked fine until Mar and all of a sudden I started seeing a flash about 5 seconds into video playback of recordings while night vision was being used. The spotlight is turned off and the flash is dark and in low grade color. I tried every reset and restore I could think of and finally took it back to Best Buy and traded for a new Pro 4. Installed the camera, and instantly same problem. I have reset the base to factory settings, removed all devices and nothing works to clear the problem. Video is fantastic after the flash, and really the flash only lasts a second, but I use my cams for monitoring wildlife and it very frustrating having it happen on every video.

jguerdat
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Post a link to a video so we can see.

1417
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Clip of video

1417
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For some reason. I cannot attach my video.

 

jguerdat
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Use the library, and select the Share item from the video's menu. Copy the link and post that here. It will remain visible for 24 hours.

StephenB
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You can also put it into your own cloud storage (google drive, etc), and share the download link.  Some also have uploaded their videos to youtube.

 

Both avoid the 24-hour limit, which sometimes isn't enough for people here to view.

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jguerdat
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What I think I see is probably an artifact of the spotlight briefly turning on, even though it's set to off. You could test this yourself by triggering a recording while standing at the box and see if that's what's really happening. The brief blank screen at that point I suspect is due to the autoexposure trying to react to that flash.

 

It may be useful to remove and reconnect the camera to see if that helps.

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I have removed and reinstalled 4 times. I have gone out and watched and there is no flash. This is the second Pro 4 that has done this. The base has been reset to factory multiple times. All devices removed multiple times. 

 

1417
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This is what a flash from the spotlight looks like on the box.

https://my.arlo.com/hmsweb/users/library/share/link/3BBC595D4128387C_202105

1417
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Yesterday, I removed the original base and installed a different one. Same problem. So far, I have reset my base to factory settings 4 times, removed and reinstalled all devices, triggered recording while watching the camera and saw no "flash" so nothing to do with spotlight  being turned off or on.  There is something about the Pro 4 that must be unique because this is the second one with this same problem.

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