Pro 4 will not sync up to my new cell phone

[Scatman392]

Recently had my cell phone destroyed, had Arlo account set up to this destroyed phone, had to get a new cell phone, tried logging into account with new phone and I keep getting "we don't recognize this device" and no options to click on so i can update my existing account to new cell phone!!!!!

How do I sync up my new phone to this existing account ?

[StephenB]

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@Scatman392 wrote:

Recently had my cell phone destroyed, had Arlo account set up to this destroyed phone, had to get a new cell phone, tried logging into account with new phone and I keep getting "we don't recognize this device" and no options to click on so i can update my existing account to new cell phone!!!!!

How do I sync up my new phone to this existing account ?

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You likely need support's help on this.  Use one of the support links in the forum (there's one at the top of the page, and another at the bottom).