Arlo Pro 4 cameras went offline

[Arloeyes2]

Has anybody’s Arlo Pro 4 stop working? I have model VMB4000

they all just went offline

[JamesC]

Arloeyes2,

Is this an intermittent issue or do they remain offline?

Check to make sure the batteries are fully charged and test to see if the cameras reconnect.

JamesC

[leicabiker]

Yes, one of my three Pro 4 (VMC4041P) cameras went offline and I cannot get it to re-connect to my 2.4 network.   I've run through the troubleshoot list several times, deleted the unit, tried to add it as a new device, and even tried factory reset.  Still get "No Camera Found".  The other two cameras continue to work. 

[StephenB]

Have you tried adding it back from a PC (browsing to my.arlo.com)

[leicabiker]

OK, I just tried adding it via my PC but got the same result (not found).  I did notice that the blue blinking stopped after 30 seconds and then went amber, then off, long before the searching stopped.   

[StephenB]

---

@leicabiker wrote:

OK, I just tried adding it via my PC but got the same result (not found).  I did notice that the blue blinking stopped after 30 seconds and then went amber, then off, long before the searching stopped.   

---

If you have a subscription, then maybe try phone support.

[leicabiker]

Ok, maybe I'll have to resort to that!  Thanks.

[leicabiker]

I did resort to the Chat Support, and ran through all the re-install and reset procedures, including a speed test for the Internet service. In the end, Support deemed the unit to be defective and out of warranty (18 months old), but provided a discount for replacement.