This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Has anybody’s Arlo Pro 4 stop working? I have model VMB4000
they all just went offline
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Arloeyes2,
Is this an intermittent issue or do they remain offline?
Check to make sure the batteries are fully charged and test to see if the cameras reconnect.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, one of my three Pro 4 (VMC4041P) cameras went offline and I cannot get it to re-connect to my 2.4 network. I've run through the troubleshoot list several times, deleted the unit, tried to add it as a new device, and even tried factory reset. Still get "No Camera Found". The other two cameras continue to work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried adding it back from a PC (browsing to my.arlo.com)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
OK, I just tried adding it via my PC but got the same result (not found). I did notice that the blue blinking stopped after 30 seconds and then went amber, then off, long before the searching stopped.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@leicabiker wrote:
OK, I just tried adding it via my PC but got the same result (not found). I did notice that the blue blinking stopped after 30 seconds and then went amber, then off, long before the searching stopped.
If you have a subscription, then maybe try phone support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ok, maybe I'll have to resort to that! Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did resort to the Chat Support, and ran through all the re-install and reset procedures, including a speed test for the Internet service. In the end, Support deemed the unit to be defective and out of warranty (18 months old), but provided a discount for replacement.
-
Arlo Mobile App
378 -
Arlo Pro 3
1 -
Arlo Pro 4
2 -
Arlo Secure
3 -
Arlo Smart
196 -
Arlo Wire-Free
1 -
Before You Buy
305 -
Dépannage
1 -
Features
377 -
Installation
391 -
labels
1 -
Samsung SmartThings
1 -
Troubleshooting
1,495