Arlo Pro 4 active but not recording

[DeeLewis]

I have new cameras 2 weeks old now (still in the 3 month trial subscription).  I have 4 cameras plus a door bell, all were working prefect until 3 days ago, now 2 x cameras wont auto record. I have done motion test on them and they pick up motion, I can record from live view fine just wont auto record :-(.  I have even just paid for subscription thinking that my be the problem and still no go (waisted my 3 months free 😞 )  I have disarmed and armed, they have wifi connection and 70% battery.  Please help me I have tried everything and very frustrated. 

[StephenB]

Are the cameras connected to your base, or to your home wifi?

Have you looked in the relevant modes and made sure the cameras are listed in the rules?

[DeeLewis]

Connected to home wifi, no base.

Have just gone in to check rules and motion detection is on.  all 4 cameras are set the same 2 recording and 2 are not. 

[StephenB · Accepted solution]

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@DeeLewis wrote:

Connected to home wifi, no base.

Have just gone in to check rules and motion detection is on.  all 4 cameras are set the same 2 recording and 2 are not. 

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Try removing/reinserting the batteries in the problem cameras (to reboot them), and see if that helps.

If it doesn't, maybe try contacting support using the options in the app - you should see a phone option, since you have a subscription.

[DeeLewis]

The two led red light run on and you can hear the cameras click like it is recording but no videos go to cloud storage and no notifications come through

[DeeLewis]

Thank you.  taking the batteries out and putting them back in worked a treat.  all up and running now  🙂