Arlo 4 not in feed

[Andrea4ya101]

I just assumed a system from previous homeowner.

3 Pro 2 cameras and 1 Pro 4. 

The pro 2 motion alerts all show up in the feed, however the Pro 4 does not.

I do get the motion alerts/notifications to my phone, just not a recorded video snippet. I have the settings to record a 30second video. 

Why is this? I have tried all troubleshooting listed on the website re: videos don't show up in feed. 

[StephenB]

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@Andrea4ya101 wrote:

I just assumed a system from previous homeowner.

3 Pro 2 cameras and 1 Pro 4. 

The pro 2 motion alerts all show up in the feed, however the Pro 4 does not.

Why is this?

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The Pro 4 camera requires a subscription for cloud storage.  Likely you haven't gotten one.

[Andrea4ya101]

Is there a way around this like physical storage, or is a subscription necessary? 

[StephenB]

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@Andrea4ya101 wrote:

Is there a way around this like physical storage, or is a subscription necessary? 

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IMO the subscription has the best user experience.  US cost for a single camera is about $5 USD/month.  You can also get an annual subscription about $48/year.  Details are here:

• https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available

They don't refund anything if you cancel, so I suggest starting with the monthly initially.  You can cancel it, and then resubscribe annually if you want to save a little bit later on.

The subscription has some other features - including activity zones and smart notifications.  And phone support.

If you have (or are willing to purchase) a VMB4540 or VMB5000 smarthub, then you could set up direct access to local storage.  Note other Arlo bases do not have this feature.  There should be a VMBxxxx label on the base.  You'd then need to attach storage to that smarthub - at least 16 GB.  Generally 128 GB or 256 GB is more than enough, so a flash drive (VMB4540) or a microSD card (VMB5000) is fine.

More details on the feature are here:

• https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

It isn't great (IMO, intentionally so).  Limitations include

• recordings only available from the primary account (not "friend" accounts)
• recordings only available from the app (not my.arlo.com)
• no ability to make manual recordings or take snapshots
• no thumbnails - videos need to be downloaded to the phone before they can be viewed
• remote access requires router setting changes that many find difficult, and which don't work with some internet service providers.