Access denied

[ticer103]

We have Ultra Pro 4 cameras x3..my husband and I both had access to these cameras on our phones but today all access has been denied on my husband's phone and we can't get it restarted any suggestions..when I called Arlo they said I had to pay a $100 fee to allow another person onto my account?? Is this true??

[StephenB]

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@ticer103 wrote:
when I called Arlo they said I had to pay a $100 fee to allow another person onto my account?? Is this true??

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No, you must have contacted a scam support site.  https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Your support options are shown in the app - if you have a subscription, that will include an option to call the real Arlo support team.

Is your husband able to log into the app on their phone?

[PattiF]

My husband has the same problem. Please help.

[StephenB]

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@PattiF wrote:
My husband has the same problem. Please help.

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Are you saying that your husband used to have access, but no longer does?

Or that you haven't ever been able to give him access?