5/16 Cameras offline issue: Notify of solution or if it starts working again.

[MBinWG]

If anyone could respond  if there is a solution or if it starts working again it would be greatly appreciated.  I'm afraid to do anything since I removed a camera and tried to add again to fix it and it won't connect now.

Mine were still recording and sent to the cloud till I somehow disarmed them and can't turn them back on since they all appear offline now (except doorbell).

Thanks

[JamesC]

A fix has been implemented, some users may start seeing improvement with devices coming back online. It will take some time before this fix is available to all users. We're continuing to monitor and will provide another update soon.

JamesC

[JamesC]

The development team is continuing to investigate this issue. Please do not remove or reset cameras at this time. Once we have more information available. I will provide an update here on the community.

JamesC

[JamesC]

We're currently investigating reports from some users experiencing cameras showing offline on the mobile app and web client. The development team is working on a resolution for this issue, I will provide an update as soon as I have more information.

For current status information, see https://status.arlo.com/

JamesC

[SRyherd]

Camera stopped working all of a sudden, after talking to tech support reinstalled the Arlo app and issue was resolved.