my recordings have disappeard. Has this happened to anyone else?

[rockybminty2]

I made a payment to my account in September. Per my subscription account. Arlo deleted all my recordings because on October 12 ? they didn't apply a payment? Or don't know that a lot of people are out of work but when I called them to resolve the case they keep messing with me. In any event 5 months of recordings are gone. Without warning. I guess Arlo doesn't understand 1. Grace period 2. 40 million unemployed 3. Covid 4. People dying.

My mother died in September so sorry Arlo was thinking about something else

[JamesC]

rockybminty2,

Arlo Smart plans save library content for up to 30 days, not 5 months. After 30 days, the content will automatically be deleted. Without a plan, recordings will automatically be deleted.

You can always back up and save your recordings locally if you wish to review them later.

JamesC