Pro Cameras

[JPA57]

I cannot log into my account.  Whether on my Iphone, Ipad, or computer, it says each is not a trusted device and will send a push notification, but none is ever received.  I tried creating a new account, but that was not allowed as my name already exists.  What can I do?

[StephenB]

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@JPA57 wrote:

I cannot log into my account.  Whether on my Iphone, Ipad, or computer, it says each is not a trusted device and will send a push notification, but none is ever received.  

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Have you tried email notification?

[JPA57]

Email is not an option on the login screen and I can’t login to change settings

[StephenB · Accepted solution]

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@JPA57 wrote:

Email is not an option on the login screen and I can’t login to change settings

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If you are using a PC (my.arlo.com), you'll see "Try Another Verification Method" at the bottom of the screen (after you enter your credentials):

Click on it, and you should see email as an option.

[JPA57]

This worked!  Thanks for the tip.