Arlo|Smart Home Security|Wireless HD Security Cameras

Update payment

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Dismart68
Initiate
Initiate
Can someone tell me why I had to pay 100 dollars for update for my security cameras that were just purchased I. December
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Dannybear
Master
Master
There is some relevant information here: https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams
JamesC
Community Manager
Community Manager

Dismart68,

 

Arlo cameras do not require payment for updates. Are you trying to troubleshoot an issue?

 

JamesC

Dismart68
Initiate
Initiate
I was told I had to pay a data update fee for my cameras which was 100 dollars!! They had control over my cameras! I was then told to only talk with this person at this phone number! It cleared my bank thru aws which is Amazon web services! I do not know what to do ! Any suggestions on who to contact! Amazon has no clue
JamesC
Community Manager
Community Manager

Dismart68,

 

Again, Arlo does not charge any fee for firmware updates. I recommend that you cease communication with whoever you have contacted. If you gave them any sensitive information, you should change your passwords.

 

For more information, please see here: https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

 

JamesC

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