There is no choice of trusted device on Arlo app on iPhone

[phanthanhtrung8]

Hello, 

I set up Arlo Pro 3 by using my laptop. 

I also set up 2 step authentication on my laptop with SMS and email. 

Then I log in on the Arlo app on my iPhone.

It raised an error that:

1. "Oops, An error has occurred. Try again"

I also try to choose another authentication.

However, there is no choice of Trusted This Device. 

2. I tried to log in by using code sent by SMS and email. 

It is also the same. 

Please help me with this. 

[phanthanhtrung8]

I attach screenshots here. 

[JessicaP]

Hi phanthanhtrung8,

Try reinstalling the Arlo app and rebooting your iPhone to see if that helps. Are you also able to log in through the web client on your computer?

[phanthanhtrung8]

Hello, 

I deleted the app and restarted my iPhone. 

Even I tried my iPad and it still does not work. 

Please check this issue.

Best,

Trung 

[phanthanhtrung8]

I tried few devices.

I believed that this issue happens because of account setting or logic development of the Arlo authentication function.

Could you check it?

[hungnpham]

I also set up 2 step authentication on my laptop with SMS and email. 

Then I log in on the Arlo app on my iPhone.

It raised an error that:

1. "Oops, An error has occurred. Try again"

I also try to choose another authentication.

However, there is no choice of Trusted This Device. 

2. I tried to log in by using code sent by SMS and email. 

It is also the same. 

I have the same error.  

Please help me with this. 

[phanthanhtrung8]

Hi JessicaP, For more information, I and hungnpham used the Arlo Mobile App in Vietnam. I wonder if using app in Vietnam will cause any issue. Could you check this with app development team? Thank you for your help in advance.

[hungnpham]

i fixed it. please contact Fb volkapham

[phanthanhtrung8]

Hello JessicaP,

Do you have any solution?
I reset my ipad and iphone.
Even I chose factory setting.

I believe that this happens because of app and my account.
It is not the reason about my mobile phone or ipad

[JessicaP]

I'd suggest for you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[MarcinM]

How did you guys fix it? I have the same problem in Vietnam.

[StephenB]

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@MarcinM wrote:

How did you guys fix it? I have the same problem in Vietnam.

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It should be in Account->Profile->Login Settings->Two-Step Verification

Click on "add another method" and you should see an option to "trust this device".

[MarcinM]

I don't think your answer is relevant to the problem (see previous posts).

[eminguyen]

Having the same issue here, and in VN as well. Is this due to location issue. It is so annoyed. Please advise or fix. It always shows error message if I enter code for verification but works ok in pc

[MarcinM]

Temporary fix is to install a VPN on your phone