Subscription options

[arlopro3jersey]

Hi

When trying to subscribe to a plan via the Android app I get the following:

"Subscription

No subscription"

[StephenB]

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@arlopro3jersey wrote:

Hi

When trying to subscribe to a plan via the Android app I get the following:

"Subscription

No subscription"

---

What country are you in? If you are on the island of Jersey, then that might be the problem, as you are not in the UK.

I think this has come up before, but I don't recall the resolution. I'm tagging the mods ( @JamesC and @ShayneS ), in case they can help.

[arlopro3jersey]

I am located on the island of Jersey yes, why is this such a problem as the plans are already supported in the UK? 

[StephenB]

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@arlopro3jersey wrote:

I am located on the island of Jersey yes, why is this such a problem as the plans are already supported in the UK? 

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That's more a legal question than a technical one. Jersey is neither in the UK nor in the EU, it is a country in its own right. There's a somewhat similar scenario with US territories - you cannot get an Arlo subscription if you live in Puerto Rico, even though it is part of the US.

But (unlike the situation with US territories), I think support might be able to assist you in getting a subscription.  That is why I tagged the mods.

[ShayneS]

You can find the Where is Arlo Secure available article here: https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[arlopro3jersey]

So essentially due to my geographical location the Secure plan is not available and that's why no options appear?

How does Arlo determine this, is it via IP address?

[StephenB]

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@arlopro3jersey wrote:

How does Arlo determine this, is it via IP address?

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Not sure, but I suspect it is.

I believe that what matters is where the account is created.  If you go to the UK frequently, you could create a new account there.  Or create a new account using a VPN that terminates in the UK.

You should then onboard the cameras (and base if you use one) to the new account - that doesn't need the VPN.