You've nailed it. All I've heard is that the case has been 'escalated'.
I'm exceptionally close to throwing in the towel and asking for a refund. The disappointing thing is that I'm meant to be recommending a system for my community and after installing the 3 camera Pro 3 system at a relative's and the same system at mine, I was about to recommend the same system for those in my community that wanted it (they buy it, I install it.)
The system at my relative's place is not having this 'unwanted push notifications' issue, but I am. And I have no interest in recommending and then installing dozens of the same systems if even one of them get the same problem that we've been having.
Is there a way to export my system's settings into an XML file or something? Can I send someone at Arlo my config so they can tell me where the problem is? That previous ticket with the same issue that was closed indicated that the problem was at the Arlo end... but there was no mention of what the actual problem was. If it truly was at the Arlo end, then surely they can replicate the solution for us?
This lack of communication and clarity is disappointing.
I guess it's time to start researching alternative products.
This problem seems to apply to all or most of the products so I assume it is either a Base Station or Arlo back-end issue. It's been around for a few years and affects many users across the world too. It would be nice to get a response and not see this thread closed until a solution is found.
Not as frustrating as the lack of communication from Arlo though 🤷♂️
Let's try and add as much detail as we can to help Arlo. For me,
- The push notifications are sent to both Android and iOS apps simultaneously
- They are only sent when motion has been detected; there are no 'false' notifications without motion
- The notifications say "motion" detected. I don't think they ever say 'person', 'vehicle' or 'animal'
- The triggering motion can be outside the activity zone
- Email notification and Push notification are disabled
Is this what others see? Any other thoughts?
There is a similar thread on the Ultra product area too:
i have turned off "other motion" in the smart notifications but make no difference for the unwanted notifications.
I got other-motions notifications as well. And i have also the same behavior for activity zones. i have a tree in my activity zone and changed it with tree outside the zone. But again no change in my lovely push notifications i got every day:-)
yesterday morning there are no notifications but after a short time of happiness they came back in the afternoon
Same problem on the French forum...
I thought that the problem would be solved with the new version of the app 2.17.1 ...but no!
It's stange no problem yesterday morning! but since last night it is again the war of notifications. :'(
jessica posted earlier today in other forums one in Ultra that they should be working now. I Had problems with the notifications the last several days but I haven't seen any yet today. Not sure if it addressed those in some threads getting notification but not getting recordings I never had that.
A cloud fix was deployed that should address the accuracy of Smart notifications. The development team is continuing to monitor this issue. Please let us know if you continue experiencing unwanted Smart notifications.
Ok now I just received a notification with no label never had that but have a recording of it labeled as "motion" which it should .
Also two of 4 cams have the AC error I never had not sure if just a temp glitch in fix. I'll see later how it pans out but we are going into a weekend. If a mod is still here the AC error is only on IOS app not the web.
After posting last evening I noticed the two cameras that had AC error and notifications problem they some how were removed from my active cams. They were there in the morning. Now everything is normal. A simple thing but don't know why it happened.
@JamesC the issue has not been solved.
I received no push notifications for a couple of days after your message, despite all three of my cameras regularly detecting motion during my 'don't send push notifications' period (10.30pm -- 6.30am.)
Today, however, I have received a string of notifications from my cameras. Nothing had changed with my set-up, and in the app I confirmed that the current mode (as determined by my custom schedule) is my 'no push notification' mode.
The odd thing is that it isn't every detected movement that is sending push notifications, and I'm unable to tell what the happen is that determines whether or not one is sent.
troubleshooting on server side and it would be nice to have some more information about that. I will cancel my smart-abo now since i can read here from other users that the problem is finally solved. Br Stephan