Pro 3 problems without the paid subscription. I've had it both ways!

[Elkinde]

Had Arlo pro with subscription for years. Now, Arlo pro 3 and free subscription ran out and now I've got problems. Not supposed to be necessary!

[dcfox1]

---

@Elkinde wrote:

Had Arlo pro with subscription for years. Now, Arlo pro 3 and free subscription ran out and now I've got problems. Not supposed to be necessary!

---

What problems are you having? You will lose some options like cloud recording without a sub. 

What options will I have when my Arlo trial ends?

[Elkinde]

VMS4240P-100NAS. Hub has to constantly be rebooted, "unrecognized format" message on local recording when trying to view, poor night pictures when I can view them(badly pixelated).

[StephenB]

---

@Elkinde wrote:

 Hub has to constantly be rebooted, "unrecognized format" message on local recording when trying to view, poor night pictures when I can view them(badly pixelated).

---

All this suggests a connection issue between the camera and the base.

Are you having any issues with live streaming?

[Elkinde]

Have not had any streaming issues from my phone.

[StephenB]

Maybe try testing the USB drive?  Or use a different one if you have one handy.

You could also try directly accessing the drive on a PC, and see if you see the same problems as you get when using direct access to local storage.

[Elkinde]

Used 3 different USBs already. Unplugged everything a week ago and took it in to Best Buy and they told me all I could do is contact you. "Not Happy". Will plug everything back in this weekend and give it another try.

[StephenB]

---

@Elkinde wrote:

they told me all I could do is contact you. 

---

Not me - this is a user forum, and I don't work for Arlo.

[Elkinde]

Restarted everything and the base shows a solid blue light. Should be good! Nope. Arlo app shows everything is off line.

[StephenB · Accepted solution]

---

@Elkinde wrote:

Restarted everything and the base shows a solid blue light. Should be good! Nope. Arlo app shows everything is off line.

---

Did you try the full factory reset?  https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

[Elkinde]

So we're up and running again. Thanks! Can I get back to you if I run into these problems again?

[Elkinde]

So now some videos are viewable and others(majority) are "unrecognizable format".

[JessicaP]

Hi Elkinde,

Is this happening on both the web client on your computer and/or the Arlo app on your phone device? Could you show a screenshot where it's showing "unrecognizable format"?

[Elkinde]

On my phone, all I can view is live streaming. On my computer I was opening up the downloaded pictures with Windows Movies and TV, but now they are "unrecognizable".

[StephenB]

---

@Elkinde wrote:

On my phone, all I can view is live streaming. On my computer I was opening up the downloaded pictures with Windows Movies and TV, but now they are "unrecognizable".

---

Try using VLC and see if that works.  https://www.videolan.org/vlc/download-windows.html