Cameras not recording

[King-Jay]

I have a pro 3 camera that is Connected to the base station that can also work with the pro 2, when I first got my pro 3 it can with a free 3 month trial of one of those plans and it would record perfectly fine , now the trial has ran out and it seams to not be recording anymore, and I have tried everything.

[jguerdat · Accepted solution]

Without a plan, the camera would only record to local storage on the base/hub. Have you tried that? The apps now support viewing local recordings to help get around this.

[StephenB]

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@King-Jay wrote:
I have a pro 3 camera that is Connected to the base station that can also work with the pro 2, when I first got my pro 3 it can with a free 3 month trial of one of those plans and it would record perfectly fine , now the trial has ran out and it seams to not be recording anymore, and I have tried everything.

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You need a subscription to get cloud recording for the Pro3 and Ultra cameras.

If you have a Pro3 or Ultra base (VMB4540 or VMB5000), you can use local storage for free.  But that isn't available on the older bases.

[King-Jay]

That’s the thing I can’t see my local storage for that camera in the app, I see my other cameras which are pro 2 but that one is not showing

[StephenB]

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@King-Jay wrote:
That’s the thing I can’t see my local storage for that camera in the app, I see my other cameras which are pro 2 but that one is not showing

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Did you follow this guide: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

[CedarStorage]

I can't see my camera's recording anymore on my app. I shouldn't have to pay for it when I couldn't have bought Arlo 2 pro cheaper and not have to pay. Does anyone know what I can do to record my camera's because it's for a business? 

[StephenB]

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@CedarStorage wrote:

I can't see my camera's recording anymore on my app. I shouldn't have to pay for it when I couldn't have bought Arlo 2 pro cheaper and not have to pay. Does anyone know what I can do to record my camera's because it's for a business? 

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What camera and base do you have?

[CedarStorage]

I have Arlo 3 my base is VMB4540

[StephenB]

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@CedarStorage wrote:

I have Arlo 3 my base is VMB4540

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Then your options are to purchase a subscription, or to use direct access to local storage.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

[ClauM]

My cameras are not recording. What should I do

[JamesC]

ClauM,

Are you seeing an error message on the camera widget? What mode are you using (default "Armed" mode or a custom mode)? Any other details you can provide?

JamesC

[CedarStorage]

No I never had a error they wanted us to pay for the cloud but I found out I can go through my smart hub to see the recordings.