Pro 3 not recording in 2K

[Htrebor]

I have 5 Pro 3 cameras. 4 will record to the cloud in 2K but one won't.  It does record and upload the video but it does not show the 2K emblem in the bottom left. I have the video quality set to best video.

[StephenB]

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@Htrebor wrote:

I have 5 Pro 3 cameras. 4 will record to the cloud in 2K but one won't.  It does record and upload the video but it does not show the 2K emblem in the bottom left. I have the video quality set to best video.

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Do you have "auto track and zoom" enabled for the camera?  That will force the resolution to 1080p.

If not, can you try downloading a video and checking the resolution on the MP4?  With Windows, you can just right-click on the file and look at the properties.

[Htrebor]

Auto zoom and tracking is turned off.  It was working fine until yesterday.  Could a low battery cause it ?  I noticed the battery is down to 17%.

[Htrebor]

It is not recording in 2K because I can view it in my browser.  The videos recorded in 2K are not viewable in the browser and have to be downloaded to view.

[JamesC]

Htrebor,

Try charging up this camera, remove it from Settings > My Devices and resync.

Please let us know if you still experience the same issue after resyncing.

JamesC

[Htrebor]

Ok. I will try that this weekend. Thanks.

[Htrebor · Accepted solution]

Before I had a chance to try resetting it, it started recording in 2K and has been working fine.

[LandJS]

Htrebor if your using a pc Edge will play your 2K or 4K without downloading but it's the only one that can currently 

[StephenB]

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@LandJS wrote:

Htrebor if your using a pc Edge will play your 2K or 4K without downloading but it's the only one that can currently 

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It is the only option - but not guaranteed.  The PC also needs to have hardware support for HEVC @ 2K.