Pro 3 Camera Won't Stream or Record

[slash128]

One of my Pro 3 cameras has decided it will no longer stream or record video. The app and web view show the camera connected and also shows signal strength and batter level. I have tried deleting and readding the camera several times. I have also tried completely removing and resetting the base station and all cameras but this one camera just won't stream or record video.

[Dannybear]

When you are saying it will not record, are your referring to the camera triggered recordings that go to the arlo cloud library don’t show up.

Do you get any motion notifications from the camera?

What exactly occurs when you live stream the camera?

[slash128]

Correct, no motion triggered video goes into the cloud. No motion notifications are triggered either. This camera has been recording video for a couple years and then just stopped a little over a week ago. When I try to hit the play button for live stream in a browser or the app it tries to connect then says an error has occurred every time. I also can’t get it to connect for camera positioning. I’ve tried resetting the whole system to factory and adding all devices back with new names but this one camera still acts like this. 

The odd thing is that it still shows the battery level and wireless signal strength, so it still has some kind of connection. 

[StephenB]

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@slash128 wrote:

Correct, no motion triggered video goes into the cloud. No motion notifications are triggered either. This camera has been recording video for a couple years and then just stopped a little over a week ago. When I try to hit the play button for live stream in a browser or the app it tries to connect then says an error has occurred every time. I also can’t get it to connect for camera positioning. I’ve tried resetting the whole system to factory and adding all devices back with new names but this one camera still acts like this. 

The odd thing is that it still shows the battery level and wireless signal strength, so it still has some kind of connection. 

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You are seeing this both in the browser and the app? 

my.arlo.com has had a lot of issues in recent weeks - one of my own cameras shows up as off-line in the browser, but is working normally in the app.

Clearly the camera hasn't completely failed, as you were able to onboard it after the reset.  But unfortunately it does sound like it might be a hardware issue in the camera.

You might want to try swapping the camera with one in another location, and maybe also try swapping the battery with one in another camera.  If neither of those help, then I think it is a camera failure. 

You probably should check the warranty status. The normal warranty is 12 months (longer in Europe if you have Arlo Secure Plus).  

[slash128]

Yes, same behavior in both browser and app.