I've just ordered the ultra x4 set as I saw it on Amazon half price!
So I can sell my pro 3 set in January and get my money back.
Least I will renew my 1 year warranty and get 1 year free subscription I suppose
this is ridiculous!!!
I got rid of my KUNA cameras for the highly rated Arlo pro3 cameras.
they are not recording. I reset everything!!!
how about letting me trade in my Arlo Pro 3 for the Arlo Pro 4????
I hate having this stupid hub box that clearly interferes with my wifi.
Arlo pro3 cameras not recording and no customer service.
I am going to start writing on amazon, cnet, toms guide and others so nobody else doesn't get suckered in to buying these over rated cameras.
I'm sorry for the silence, but I haven't heard from Arlo until this morning. Arlo keeps asking for evidence/information and I feel that I've given them everything I could, and just can't afford any more time doing it anymore when we're no longer making progress. I have switched to another company's cameras and left two Arlo Cameras active as a "light" option in the dark areas around my home.
With the new company, I haven't had any issues, and when I have minor issues they send a tech over to repair and replace anything if needed. Quite frankly, I'm pretty satisfied with their service and their pricing is around the same, so I'm not looking back. Sorry I may no longer to be any help, but I strongly suggest when you run into a different vendor to try them out. I went with my Internet Provider and they are amazing. From my experience, I would try a company that offers in-person support, so that may be something more local (if possible)!
Happy New Year! Hope everyone is Arlo-issue free!
Hi after the latest arlo update my cameras are even more useless than they already were before!
now my fixed length time recordings don't work and every other detection will only get a notification but no recording!
I have now decided to leave arlo due to their lack of ability to get products to work or interest.
i was wondering if anyone has had any success in other brands?
I have always had a arlo subscription but have always had issues with missed recordings but was always getting notifications! This was tedious to the point of every day i would have several missed recordings.
I figured out that if i turned off arlo smart on any camera then that camera wouldn't miss anything.
I decided i would rather turn off smart on all cameras as getting smart notifications was less important than actually getting a video.
Anyway as i had lost all confidence i decided to put 1 of my 3 cameras on a cvr subscription. If anyone is thinking of this you have to have permanent power, cheap aftermarket power adapters dont provide enough volts! You can use afternarket cables but you need an official arlo plug.
Message to the arlo team, it should be a minimum feature that i should be able to fast forward the timeline maybe 10 times as apposed to just stopping dead on a specific time.
Anyway until recently ( after updates i think) even with smart off i am getting even more missed recordings and notifications than i was getting before when i was using smart.
Ive completely had enough of this system so decided to try the usb memory stick route. I have been using this all week and i can say i have tested this to death and not one single recording or notification has been missed.
The problems with doing it this way!
1) The cvr timeline will only show a dot when motion is detected rather than a timed legnth green line.
2) when using the library there is no screen shot tile of the event in the library, only a grey box until you open it then you get a tile, which means you have to go through every video.
3) i cant access my videos away from home unless i do some port forwarding trickery which i havent attemped yet.
4) cvr cannot be recorded to a memory device, only the cloud!
Please arlo this should be a feature especially as your system doesn't work.
Before anyone reads this and thinks oh what does he expect buying a camera system thats supposed to be used with a cloud subscription.
Well i purchased this fully aware and with the intention of paying for a subscription, but i feel i have now been forced to use this system this way as its completely unreliable with the cloud service, i love the idea of getting a screen shot flash up on my phone if someone is at my door, but i just doesnt work often enough.
I kept doing things my end thinking it must be my end with the issue so i even purchased another base with the same issue. I downloaded an internet recorder monitor app and i constantly had 58mbs download and 16mbs upload speeds which should be more than enough for 3 cameras.
I seriously feel that i have purchased a half finished product! The cameras are great and every feature including activity zones work perfectly for me. Its literally the cloud service is rubbish!
Also just to add, assume this only applies to the pro 3 as this is what i have.
Many people have issues with the activity zones i had tested this also to the death and can say that...
When the camera is on battery the camera will record every motion then go to the broken arlo smart centre to then decide if the motion was in your zone, also the security light if active will turn on everytime.
On permanent power the activity zones are like they become built into the camera itself, the led bright light will only come on when the zone is picked up. I can literally make a small zone in one end of the cameras view and jump around everywhere else without any activation of camera or the led light, as soon as i go into the zone, bing i get light and recordings.
Like i say this all proves that the hardware is brilliant! Its just the aftercare and cloud service that let it down.
Please arlo if you cant provide a decent cloud service then provide a better home storage experience, at least then the customers can still be happy!
Sorry for the long update, these are only my personal views and findings.
Just a note i find it more reliable when i want to view local recordings to open the app, scroll down past the cameras to the bottom and on the bottom right next to the setting cog you will see a little rectangular symbol.
@Sabastian I have a cheap 64 GB thumbnail drive and it works fine but if you need longer storage yea go bigger. I just use it as back up since I have not had the problem with missing cloud recordings with a subscription.
Thanks for the info fox. I'm glad that you are not having any of these problems that we are having. Does yours have any problems at all? If not I'm very jealous!!!
Had them for a year and just minor things that rebooting the base or cam didn't fix. There was some times when Arlo had problems with Activity Zones but that was fixed.
The only way to view the cloud is to have a subscription after the 3 month trial is over. If you have a usb or other device hooked to the hub you can view that. To view on a computer you must eject the drive from the hub then plug it into the computer to view.