No cloud recordings and wrong notifications

[Freddanm]

Hello! I have troubles with my cameras, the are no longer recording to the cloud, and I no longer get specific notifications for people, cars and animals, just movement. I have a subscription so it is not that, it just stopped a few days ago.

[dcfox1]

Check your subscription setting to make sure they were not knocked off the sub. You described exactly what would happen without a subscription. Are you on a 3 month trial still or did you subscribe when that expired? 

[Freddanm]

Thanks for the reply. The thing is that I started subscribing after my 3 month trial, and ever since I every month get an email from Arlo saying there is something wrong with my payment details, so I log in once a month to type in my card details again, very annoying. There is nothing wrong with my card details. Anyhow the last month (may) I got this email I ignored it, and then it cancelled my subscription. I immediately re-activated it with the same card details as usual, and it looks good both in the app and on the web, subscription is active and all three cameras connected, but still no recordings or specific notifications.

[dcfox1]

Do you have recordings on the Smart Hub if you set up local storage? 

[Freddanm]

I have not tried that yet..

[dcfox1]

Once you set it up if they are there it will determine if it is a System problem or sub problem. Since you still get generic notifications it seems the cams are working. 

[Freddanm]

Thanks I will try it tomorrow!