No Saving Videos to the Cloud

[kevinm88]

I've been having an issue lately where the cameras connected to the hub aren't saving any videos to the cloud. I get motion notifications, but nothing recorded.

I have my doorbell and pro 3 cameras set to participate in the subscription section of my account, but only the doorbell is recording anything. I've tried rebooting the hub, but still nothing. Any ideas?

[dcfox1]

Has your 3 month trial on the Pro3 cams expired by chance, you still would get notifications.  Also are the recordings on the Hub that are missing on the cloud? 

[JamesC]

kevinm88,

Try toggling Arlo Smart on and off by moving the camera to no plan and then back to your Arlo Smart subscription. Do you still experience the same behavior?

JamesC

[EELinneman]

I am experiencing this also.  And, to clarify, no, not on the 3 month trial, fully paid plan.  This has happened 3 times now and I'm tired of the crap steps of removing camera and adding them again.  Netgear, fix your problem and stop blaming your customers.  Multiple people are experiencing this and all have the same issues.  Again, fix the problem.

[kevinm88]

Nope, I've been subscribing for almost a year now, it just happened recently and i'm not sure why only the doorbells are recording and not the other cameras

[NE1SON]

This seems to be an issue that started in December-ish with Arlo.  It is clearly a system wide Arlo issue, but they haven't provided resolution.  We have been missing recordings since December, completed all troubleshooting steps requested and still no resolution.  You can see here on the community pages and other pages there is a significant issue impacting many if not all users.  Hopefully Arlo will post the issue, impacts, and resolution soon.

[JamesC]

EELinneman, kevinm88

If you remove and resync the impacted cameras, does this resolve the issue?

JamesC

[JG_WA]

Are you having other issues? Mine is doing this, but it's also not refreshing/reloading on the app landing page. I'm only having this issue with one of my three cameras, but that one is experiencing both issues. 

[JamesC]

JG_WA,

Did the trial or subscription for that one camera expire?

JamesC

[JG_WA]

No. It's saving videos sometimes, but less than 50% of the time. That's why it feels like a glitch to me. 

[JG_WA]

It also seems to work better in daylight than at night