Model #‎ VMC4040P-100NAS Arlo Pro 3

[Mirian]

Hi, I have an issue with my #Arlo Pro 3 camera

Base WMB4000r3

I purchased a couple of years ago.

The issue - I open the app and the camera is offline. After 2 seconds it turns online.

It happens sometimes to go offline and It doesn't turn on again. 

The battery is still 60% charged. 

I tried to move the camera closer to the base and the issue continues.

I searched online and someone said that the issue could be the battery. 

Please help. Do I need to buy a new battery?

Thank you

Mirian

[Dannybear]

Can you swap the battery with another camera to prove it is a battery issue.

If not a battery issue swap camera locations to prove a wifi signal issue.

What app version are you using?

[Mirian]

Hi

Thank you

i have only one Arlo pro 3. The others are the older model with different type of battery.

I moved the camera closer to the base and issue continues.

[jguerdat]

I'd say it's doubtful that the battery is bad but anything is possible. For starters, reboot the phone and reinstall the app. You may also want to reboot your router and base, in that order. These should put everything back to a known condition.

[Mirian]

I just noticed that If I go through Arlo through Chrome Browser the camera is offline.

On my phone is offline for 2 seconds and then turns online.

The other cameras are fine.