SCAM ? Suspended acct but it was paid

[grace060561]

Has anyone run into this?

• I have had my Arlo Pro 3 cameras for a little over 2 years.  I set up my monthly subscription w/my debit & they automatically take monthly payments out.  This morning I noticed all my recordings were gone so I started checking everything and when I went to my subscription it said it had been cancelled even though they had just taken my monthly payment out.  Went on-line to contact someone w/Arlo and initially couldn't find a working telephone no. they all referred you to their on-line site.  So I opened up a chat, explained what was going on & person responding said they could see my account was current, then said they had to check w/their resources & get back to me. So I went looking again for a phone no. and found one.  Guy answered & I asked if this was Arlo he said yes.  Had an Iranian type accent.  I told him what was going on & he said someone would call back in 15 minutes.  It was actually him that called back.  He asked me my e-mail, asked me my password that I didn't give him.  So he sent me an e-mail with a link to change my password & told me what to type in.  He sent several other e-mails they seemed on the up & up but I guess you can manipulate e-mails to make them look like a company.  He staryed saying they no longer do monthly subscriptions & I was actually paying too much on my monthly  subscription, something about my account was a legacy acct, whatever the hell that meant.  Said my new subscription was a 2-year subscription for $189 and sent me another e-mail with an invoice  for $190 and a link to pay with pay pal, which I have never paid my Arlo subscription with pay pal.  I said I'm not paying this. He said he'd have a supervisor call me back in 2-4 hours.  One last thing, while I was on the phone with him, my recordings came back so I thought he had reinstated everything.  Not sure if he did or the person who I'd corresponded with on-line did.  But as soon as I hung up on him, the recordings disappeared again.  I ended up going on through my page and paid the monthly subscription AGAIN.  Now recordings back.  I immediately changed my password and blocked the telephone no.  My fear though is he asked me to confirm my hub serial no., which I did.  I changed my password though.  Is it possible if this was a scam, which I think it was because I ended up calling Vest Buy where I purchased the system and explained everyyhing to them & they said they had not heard anything about Arlo no longer doing monthly subscriptions and that it all sounded suspicious.  

[StephenB]

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@grace060561 wrote:

He asked me my e-mail, asked me my password that I didn't give him.  

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Definitely not Arlo, they never ask for passwords.  So you reached a scam support site.