So within the last week 9-5-20 thru 9-13-20 I have noticed that my cameras (all 3 of them) just has not been recording most types of motion. I have recordings of people leaving my door but none of them arriving, cars leaving but never returning and such. I have personally witnessed my pets walking in front of the cameras with no recordings. Even the pesky wind motion from limbs and things are no longer getting recorded. I have increased the sensitivity levels on all of my cameras to over 96% and still nothing changes. I have rebooted the hub a couple of times with no improvement. All of my cameras are ac powered and all have strong wifi signal.
Is it just me or has anyone else noticed this? I went from getting over a hundred recordings a day to less than 20, sometimes none. Has there been a cloud update or software update of any kind that might cause this?
I just saw this and it fits perfectly in the time frame as stated:
2020-09-10 09:33 AM
Arlo SmartHub VMB4540 - 220.127.116.11_654_6cd3d19
• Bug Fixes
@JamesC is anyone else having problems since this update?
Similar issue for months now. It's a bug in the firmware imo.
Only thing that fixed it for me was to unselect "record motion for 2 mins" to "record until activity stops".
This is not ideal but at least it captures the event now.
Same here, but for me, the issue has happened before this too, but it has definitely gotten worse lately (the past few days) and more noticeable than before. For me, it's happening to all 5 of my cameras including Arlo Pro 3s and an Arlo Pro 2.
I remember in another post you having this issue, also was to some extent with only one camera but it would just stop recording randomly and I would have to either switch to live view to fix it then that wouldn't work so I was having to restart the hub to get it working again.
If I recall correctly you opened a support case for this, did anything ever come of it?
I just pulled my usb drive to check for recordings there. There is a lot of recordings that are never recorded to the cloud, recordings that should be. People, pets and all kinds of other motion. Definitely an issue with the software/ firmware update.
@JamesC will you please check into this.
Do you use activity zones on all of your cameras? If you remove activity zones, do you still experience the same behavior? (I ask because if the videos are present locally but not in your cloud library, it sounds like they may be being filtered by Arlo Smart).
If this is happening consistently with all of you cameras, I recommend that you open a support ticket to further investigate the issue.
Yes I use activity zones on all of my cameras. The zones are rather large also to catch as much motion as possible, basically the entire lower 2/3rd of the screen. I will remove one tonight and try without it. Yes it's happening on all of my cameras and as stated just started since the last firmware update to the hub.
If this does not change anything I will open another support ticket. Thanks
Yup, I did have this issue. It was another user that noticed it and then I took notice and realized it was not recording everything. But, as you mentioned, I have noticed it becoming worse the past few days (it was not great before, but it's definitely much worse now). I do have a case opened for this around 2 weeks ago, and had my case escalated, and it's been 2 weeks since the last agent reached out to me. I had reached out to them again last week and waiting for a reply and asked JamesC this morning to get me an update because they aren't responding to me.
I had a bit of a fight with Arlo Support because they were constantly determined that it was my own issue and not theirs. It took me a constant and persistent conversation to show that I performed all their troubleshooting steps that the issue is definitely the cloud. I see that motion is being detected (because at night the camera light goes on and such), but then I don't always get a notification/recording. As you mentioned, it's not consistently on the Arlo App but the USB is doing fine.
No it did not work.
Even if it had that would still mean that it is/was a software/firmware or maybe a hub issue as it used to work then without me doing anything it just suddenly stopped working.
I also started getting notifications yesterday late afternoon about motions and such and when I went to check there was numbers indicating recordings but when I clicked on the cameras there was nothing in the library/cloud.
Now to back up just a bit, with the activity zones deleted I did get some recordings but very few and again a lot of missed recordings on the cloud.
This morning the camera completely missed me walking to my vehicle and leaving then it also did not record me coming back. No telling what was missed in my absence.
Arlo needs to at least own up to a problem on their end and say they are working on it. I have opened a support case but who knows when they will contact me.
I also have another case that I have been waiting on them to respond to me about for two weeks now, I did get a email saying I needed to update the case or they would close the case........ I did update saying I have been waiting on them for two weeks to respond. Very poor service IMHO
Were you able to get Arlo to look into this? Are you still having missed notifications? I've been having a lot still unfortunately. I asked JamesC to get me a status update, agent called me and I missed their call. Try to get ahold of them again but no luck!
Thank you for the quick reply! I contact Arlo through the chat and requested for a call back, hopefully they reach out to me or otherwise I’ll call Monday. If I get any good news I’ll let you know!
Past two days my two cameras stopped recording motion entirely and I had to reboot them to get them working.
Firmware just updated today to this version. Started having videos cut off even though there was still motion, like a guy still jogging and then it just cuts off. Even cars that are still moving in the video it cuts off.
I was not looking forward to this.
Firmware just updated today to this version.
What version? I still have 3d19 from 9/10 on 4540 hub or do you mean the Pro3 cams.