Grant Access Not Working

[hnguyen8209]

I am not able to grant access despite trying all of the suggestions (adding/removing again and again, creating 4 accounts total to invite, accepting invite on desktop and on mobile). I am running out of ideas. I granted access and I can see that it has been accepted (not pending); yet there are no devices when the friend's account is logged in. Again, I tried this on 4 different emails and all of them do not show any shared devices. I have difference devices and I tried to share/unshare them: Chime, Doorbell, Pro 3 Floodlight, Pro 4. Any other suggestions? 

[jguerdat]

Everyone using the same version app?

[hnguyen8209]

Yes, they should be.  My main account has been using an android. My friend uses an iPhone but we made sure it is the latest version. Tried to add / accept on both phones and also using a web browser on my laptop. I am not able to get any of my cameras shared to friend's account despite the Grant Access STATUS showing ACCEPTED.

[weekscorp]

I am having the same problem. Please help.

[hnguyen8209]

Do you think thid has something to do with different physical locations ? I have 8 cameras and they are in 3 different physical locations. I noticed that when I put the cameras in the 3rd location, I do not get push notifications (tho I can get email notifications when it detects motion).  Again, I tried to change options but I will not get push notifications even if I see the recordings in the library. Im not sure if it's because I pay for 1 plan but have cameras in different locations and this affects the sharing of devices in some way. I can't think of another reason why i can't share access to cameras. I tried to share diff cameras in diff locations but this did not solve the issue. 

[weekscorp]

I doubt it. My Arlo cameras are all in the same location. I have successfully granted access to a friend in the past. I think this is a new problem for new shares. Probably something Arlo needs to fix. 

[StephenB]

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@weekscorp wrote:

I doubt it. My Arlo cameras are all in the same location. I have successfully granted access to a friend in the past. I think this is a new problem for new shares. Probably something Arlo needs to fix. 

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Have you seen this?

• https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-...

[weekscorp]

The information in that last link seems to be correct. The app and web interface for my account needed to be updated. I wish that was more clear. My shared cameras now show up in the Android app... Although, it is still not showing in the web interface.