Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Can't Move Cameras To Smart Premier Account

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Follower
Follower

I have 9 Pro 3 cameras and the Smart Premier account.  Three of the cameras were on trial subscriptions that have run out but the online tools won't allow me to add the three cameras to the account (supposed to support up to 10).  I have tried dragging them to a slot in the "manage cameras" online utility.  It shows "wait" but then nothing is accomplished.  Any ideas?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Community Manager
Community Manager

GarretBryl,

 

We've opened and escalated a ticket on this issue to the development team. I will provide an update when we have more information.

 

JamesC

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Guide
Guide

Any update on this?  I have several Arlo Pro's that I can't add to my Arlo Smart Premier plan.  The only camera that shows up is the Arlo Pro 3.  If I try and drag any of the Pro's, they won't move.

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Aspirant
Aspirant

My Arlo Smart Premier subscription won't allow me to Add - Back my existing 6 cameras after the 3-month Arlo Video doorbell Arlo Smart trial ended.  I still have my plan, but it only supports the video doorbell. According to Arlo, my six cameras Do Not have a plan, and it won't allow me to drag it back to include it as part of my plan. 

Help.

Model: VMB4000 | Arlo Pro/Pro2 Base Station, AVD1001 | Arlo Video Doorbell
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Luminary
Luminary
I have the same issue, only with an Pro 3 3 month subscription that ended this week. It is now the only camera receiving Smart Notifications??? I cannot add my other 3 cameras even though it says I have the option to add up to 10???
In the Smart Notification section, all 4 cameras are active. In the subscription section, only 1.
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Luminary
Luminary
Fortunately I seem to be getting Smart Notifications anyway.
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Community Manager
Community Manager

bryanlyle,

 

There were same changes made that should alleviate issues with managing active cameras within subscription plans. Are you still experiencing this behavior?

 

JamesC

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Virtuoso
Virtuoso

I still do but just on web portal, says I cant add any more cameras says max 5 and none are shown as active. On app it is fine and have smart options and seem to be working. I am on trial period.

Model: VMB4540 | Arlo Pro 3 SmartHub
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Tutor
Tutor

I only have two cameras participating in my Premier subscription. When I go to manage devices it tells me to "drag the camera". I don't see any camera to drag? How can this be fixed as only 2 of my 5 cameras are participating.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Community Manager
Community Manager

JeaniB,

 

Cameras that are not participating should show under "Inactive" cameras. Drag the cameras into an active slot to move them into your existing plan.

 

JamesC

Discussion stats
  • 9 Replies
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  • 7 In Conversation