Camera not working with base

[kuberr]

Changed battery and Arlo Pro 3 still not working with base. Tried reset, re sync, re adding unit but it doesn’t find it . Only thing we haven’t done is reset the base unit as we have a second camera that is working and read online that doing that could mess that one too. Not sure what else to do.

[jguerdat]

I don't have a link to the specific suggestion but as I recall it was to basically attempt to pair your camera again without removing or resetting first. Use the app and go through the process to see if that works.

@JamesC if I have this correctly, perhaps you could post the instructions here, too.

[JamesC]

If you're experiencing your Pro 3 camera showing offline follow these steps to recover the device:

1.) Power cycle the SmartHub (detach both the ethernet cable and power cable, wait 1 minute before plugging in the ethernet cable first, and power cable second).
2.) Make sure the Pro 3 cameras are blinking blue LED, if not, press the sync button for 1-2 seconds and release for the LED to start blinking.
3.) Start the onboarding process by going through the add a device (Pro 3) and follow the flow until it connects.
 

If you're still experiencing an issue, make sure the camera is fully charged and factory reset following these instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

After the reset is complete, follow steps 2 and 3 to re-onboard.

JamesC

[kuberr]

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@kuberr wrote:

Changed battery and Arlo Pro 3 still not working with base. Tried reset, re sync, re adding unit but it doesn’t find it . Only thing we haven’t done is reset the base unit as we have a second camera that is working and read online that doing that could mess that one too. Not sure what else to do. https://routerlogin.uno/

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I got this,,...