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This seems to be the same problem many of us (including myself) are having. Despite numerous tickets, complaints, and posts there does not seem to be any progress getting Arlo to acknowledge that this is more than an isolated incident.
You could try opening support tickets with Arlo, but I can tell you first hand it will take several months of back-and-forth before you can get the lowest level of tech support to even comprehend the problem.
I regret having purchased this system.