1 have the new pro 3 cameras (4 of them) and 2 security lights.often times the cameras detect motion but I get no recorded footage in the library. In the app I see the “just now” with a snap shot of the camera view but then there is no video footage recorded. I also have rules set four my lights. For example if light detects motion then record video on front door camera. When the light is activated by motion the camera records but the footage is not viewable in the library. It is viewable from the local USB back up though. So the only way to view the footage caught when my lights activate are to pull the USB device from the hub and view on my computer. Kinda defeats the purpose if you can’t view the footage when you are away from the house. Any help would be appreciated.
Solved! Go to Solution.
A new firmware version was released for vmb4000 and vmb4500 base stations that resolves this issue. Please check your base station firmware version to be sure you received the automatic update. For more information on this release, take a look here:
Have you set up the bundled account that records to the cloud?
Like the Ultra before it, the Pro 3 no longer has a free account that saves on line for seven days.
So the only way to view the footage caught when my lights activate are to pull the USB device from the hub and view on my computer.
Details are still unclear, but Arlo has promised that we will be able to view recordings without removing the USB storage. But that might not work by remote control.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
but Arlo has promised that we will be able to view recordings without removing the USB storage. But that might not work by remote control.
Not sure what you mean by "remote control", but Arlo did promise remote access to local storage storage. https://kb.arlo.com/000062202/Can-I-access-clips-stored-locally-on-my-Arlo-Ultra-camera
So I am on the 3 month trial that you get when purchasing the cameras. Are you saying I need to skip the trial period and start paying the monthly fee in order for all features to work properly.
No. It should be working with the trial account. You can contact support: https://www.arlo.com/en-us/support/contact.aspx
Though there are some other reports of recording not getting into the library (or showing up after considerable lag). So another option is to wait a bit longer, and see if Arlo fixes their back end.
Generally speaking, if you see recordings in local storage, but not in the cloud there are a couple of possibilities:
- Intermittent connectivity issues between the base and the cloud (due to your home network or ISP).
- If you use cloud activity zones, then the "missed" cloud recordings might be out of the zone.
- bugs in the base firmware or cloud backend.
So i finally was able to get most of the video footage to show up in the library. The solution i discovered was deleting all the activity zones on all the cameras. For whatever reason that seems to have fixed the problem. Now all the footage for the cameras that are activated by the security lights shows in the app library. Not sure why this is the case but at least it is working and i can live without using the activity zones.
I have noticed a similar problem, and it seems with Arlo Pro 3 activity zones set the videos show up in the library 5 or so minutes after I get a first push notification. A little irritating but I will keep experimenting.
You might try plugging in a usb flash drive and cross checking what gets recorded on the local storage vs. the library. If your system is acting the way mine is then you are likely getting more video footage than what is revealed in the app library. I agree it is frustrating. Especially since with the Pro 3 cameras there is no free 7 day cloud storage. Now I am paying for a service that the company cannot even seem to support. But for 10 bucks a month I guess you get what you pay for.
I'm having the exact same problem.
Only the Arlo Pro 3 is not recording to the library on an event. I am also on the 3 month free trial for the Arlo Pro 3.
The 4 other cameras are recording fine.
I have no activity zones set on any camera.
Interesting enough, a manually set video recording does show up in the library.
All video events do record to local USB storage.
Have contacted support on Saturday (given a case number) and have heard absolutely nothing.
Need some resolution soon or else will miss my window of opportunity to return the add on camera.
I’m having the same problem with the Pro 3 and VM4000r3. I can live stream and records on the USB, but no cloud recordings. I have subscribed smart premier. Pro 2 cameras work fine. Either the Pro 3 isn’t compatible with the VM4000r3 or the hub isn’t able to upload the Pro 3 recordings even with a subscription.
Hopefully the new camera will be ok.
I received the Arlo Pro 3 replacement camera and it still doesn't work. Contacted Arlo Support again, they said they now realize there is an issue and their engineers are working on it!
This worked for me-
The only new thing I did was I toggled on auto zoom & tracking. ((settings >my devices > (Arlo Pro 3) > Video Settings > auto zoom & tracking)).
The Arlo Smart motion alerts (ie People, animals, vehicles etc ) are also on.
The Arlo Pro 3 in my system is now properly sending notifications and motion triggered events are now showing up in the cloud library. The only caveat is the Arlo Pro 3 now tracks any movement which may not always be desired.
I personally believe this is a backend issue with the Arlo Cloud Services.
I just gave up on the Pro 3, maybe in the future I will update my base station.
Yes, the resolution with auto tracking is limited to 1080 but interesting enough I could previously manually hit the record button while in 2K and that footage did show up in the cloud library. Only motion triggered events did not show. Now at least with tracking on, I am getting some level of functionality.
So I don't think it is a limitation of the base unit but a bug in the Arlo cloud library and / or Arlo Smart service.