Arlo app cant connect to Arlo pro 3 hub

[TroyNiles]

Arlo Pro 3 hub will not connect via the Arlo app. It searches for the hub but it doesn’t find it. I’ve done everything suggested but still won’t connect. What now? I had an older version of Arlo before with my same modem and never had this issue. What can I do to get Arlo to work as advertised?

[TomMac]

Did you due a hard reset of the base ( hold in reset for ten secs till led flashes ) then attempt

[TroyNiles]

I have not tried that TomMac - Thank you I will do that when I get home from work.

[TroyNiles]

Still doesn’t work. What now? Why isn’t it plug and play - easy to setup? I’m going to return this and get my money back at this point.

[Goosefudge]

I have the same issue, now on my second base station having returned the first one and I still have this problem.

Base station shows as a connected device when i log into my router admin, but i cant connect / discover it from the app, and has the persistent flashing amber LED.  ( tried different network cables, base station powerdown and resets.

Very frustrating.

[StephenB · Accepted solution]

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@Goosefudge wrote:

I have the same issue, now on my second base station having returned the first one and I still have this problem.

Base station shows as a connected device when i log into my router admin, but i cant connect / discover it from the app, and has the persistent flashing amber LED.  ( tried different network cables, base station powerdown and resets.

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Since it is showing up on the router, we can rule out any ethernet problem.

• Do you have any parental controls set up on the router?  If you do, try disabling that.
• Maybe also try changing the DNS setting in the router to 8.8.8.8 (Google DNS) or 1.1.1.1 (Cloudflare)
• If you use DoT for DNS, try changing that back to ordinary DNS (If you don't understand this, then it doesn't apply to you).

[Goosefudge]

Hi StephenB

No parental controls, and ordinary DNS in use. 

From other threads, there is a consensus that there is a firmware issue impacting Arlo Pro2/Pro3 for anyone in Singapore using Starhub ISP.  This fits my profile.

Thanks for the advice though.

[TroyNiles]

It worked! - I had to go in and disable 1.1.1.1 cloudfare app in order to be able to connect my base  station/ hub.

I disabled it for the hour while I set up the hub and cameras and everything works great now - PHEW!

I was getting really annoyed 

Thanks for the support!