Arlo Secure Mobile App 6.1.2 doesn’t automatically update Devices camera images

[RTB-oz]

This latest version update no longer refreshes the “Devices” page in the app with the latest camera session images. I now need to close the app completely and reopen it to see the latest Devices camera images. I am using iOS 18.5 and the problem occurs on my Apple iPhone 13 and also my Apple iPad 2020 both running iOS 18.5. Everything else works normally, including Feed via iCloud and local storage. I dread every Arlo Secure update release nowadays because the developers always seem to add new bugs with each update and/or their testing is inadequate. Very annoying!

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[KKS-Col]

Product Name: Arlo Pro 5S (VMC4060P) Question: I have 3 new Pro5s cameras that, as of this morning, are not updating the time stamp in the device view of the cameras. I had multiple alerts and those recordings showed the images and times correctly but the device views showed 15 hours ago and the old picture. Even when I had it display a live image and then closed it, it did not update the time to "now" as it has been doing previously.

problem with a software update?

Running the Arlo app on an iPad Pro, latest software. 

[ShayneS]

Can you update and check the latest release 6.1.5 and let me know me know if it still occurs. 

[RTB-oz]

I have updated my iPhone and iPad to 6.1.5. I also uninstalled and reinstalled 6.1.5. I have rebooted my home wifi, and also tried switching to the cellular connection only but unfortunately all these trials still show the issue still persists. Notifications work normally and the Feeds record normally but the only way to get refreshed images after camera movement detection is to close the App entirely and reopen it but of course that is only a temporary workaround.

[ShayneS]

@RTB-oz 

Thanks, I already reported this earlier, was just waiting for your additional info to add. I will let you know as soon as I have more information to share. 

[DrClaw]

After this latest versions release 6.1.2(9617) the video thumbnails on the home screen of the iOS mobile app no longer show the most recent capture. In some cases the thumbnail displayed is from 1-2 days ago when there are dozens of more recent captures. Base station VMB4000r3 Pro 2 cameras. 

[KKS-Col]

I updated the Arlo app for iPad to 6.1.5. The issue appears to be resolved. Thanks.

[RTB-oz]

Is there any further news about resolving this please? Updating to 6.1.5 did not fix the problem on either my iPhone or my iPad.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[KKS-Col]

I agree with RTB-oz. I received changes when I upgraded my app to 6.1.5, but later realized the times in device view were not being updated; not when I did a live view and not when the camera was triggered. The device view doesn’t keep the image from the trigger either.