pro 3 will not connect to base

[Nanlee]

I have reset the base and the camera and it will not connect, Also trying to look at My Arlo on desktop keeps saying Request timed out. pro 3 was connected for 2 years no problem till now.

[jguerdat]

Define "reset". Too many folks think a power cycle is a reset but it's not. A reset involves holding the reset button for a period of time (>10-15 seconds). If you actually performed a reset, you also have to delete the device from your account before it can be added back.

If all else fails, you can use the app (not the web client) to go to Settings, Support to see what official support may offer.

[Nanlee]

Thanks but I think I am done with Arlo, bought a pro5s hooked it up last night worked fine, just now it will not connect just keeps spinning....back in the box and sending it back and Arlo support STINKS