Arlo Pro 3 Local Recordings Suddenly Stopped?

[agdodge4x4]

I have used this system since I bought it.  I bought it specifically so I could log in to my Arlo app and view saved video when motion detect it activated.  As of a few days ago, there is nothing being saved, and everything that was saved is gone.  There is nothing in the library and nothing is being saved to it.  It is a smart hub.  I don't know what the problem is.  I never had any subscription to my knowledge and I have not ever has any USB storage plugged in.  I never needed to.  What has happened?  Did Arlo change something on the back end and is now forcing me to change my setup?  It's frustrating as this is a pretty important thing I need working.

Thanks!

[jguerdat]

Subscriptions are for the cameras, not the base. Any camera newer than the Pro 2 require a sub for cloud recordings - it's that simple. The Pro 2 and older get the free 7 day plan - that hasn't changed.

[jguerdat]

Sounds like the free 3 month trial subscription ran out. If you don't want to pay for a sub, your only choice is to use a USB drive and set up local recording in the hub's settings.

Check out Settings, Subscription for options for a subscription. If you choose not to subscribe, then local recordings will be your solution. It's not the same thing but can be useful.

[agdodge4x4]

I don't know.  I guess that's a possibility.  I never signed up officially for anything because I never had intentions of using a subscription.  Also, my other Arlo VMB4000r3 is still recording fine, and has been since I bought it YEARS ago.  Why would that be?

[agdodge4x4]

The pro 2 cameras have no subscription and no flash drive attached and they work fine. Of course, since I only dropped a crap ton of money on the cameras and won’t pay for subscription, Arlo says I’m not “entitled” to support other than this. I could really use some insight here.

[jguerdat]

Subscriptions are for the cameras, not the base. Any camera newer than the Pro 2 require a sub for cloud recordings - it's that simple. The Pro 2 and older get the free 7 day plan - that hasn't changed.

[agdodge4x4]

So I need to return the Pro 3 and get an older Pro 2 cameras so I can have free continuous library viewable videos forever.  Is that what you are saying?  Thats a disgusting thing for Arlo to do and a bad workaround but I'll do it if I have to I guess because my pro 2 have been working flawlessly remotely for 3 years.  LOL.