Amazon firetablet hd 10 (11 generation)

[Lani1]

I have an amazon firetable 10hd (11 generation) I can no longer open the arlo app.  I get a message that I need to upgrade app.  I'm unable to upgrade the app.  I tried uninstalling the app & reinstalling it.  It does not upgrade.  I checked with Amazon, they said they do not have the newest arlo app version and suggested that the arlo app developer dept should be the one to get the information sent to Amazon with the new version.   I don't have the subscription with arlo so I can't contact them.  I'd like to know if others with amazon firetablet is able to open the arlo app and if so how did they upgrade it to the newest version.  thanks

[StephenB]

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@gators86 wrote:

Why would you make it not compatible with Amazon Fire tablets with no warning? I would have to buy a new iOS or Android device for my cameras to function now. Is there a way to reverse this decision as it’s pretty disruptive.

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I agree it is unfortunate.

It is possible to side-load the google play store on the tablet.  So you could try that, and then download the Android app and see if it works.  

[Dave-R]

Arlo needs to push an update to the app in Amazon.  Not being able to use software with the latest app is not right.  Please find a resolution for this update so it will work on Amazon Fire HD.

[Sooki]

Amazon needs to quit selling Arlo product until we can use Arlo on Amazon tablets 

[Dave-R]

Having the Arlo app unavailable to use on an Amazon Fire HD tablet is unacceptable.  Your support group needs to fix this promptly, with no exceptions.

[Lani1]

To reply to your message;  unfortunately, Arlo is no longer supporting the Arlo app on Amazon tablet per other message so you can disregard this message that I sent.  It's very unfortunate that I no longer can view my Arlo security cameras on my tablet.  

[CurbAppeal]

I am having the same issue.  Arlo will not help unless a majority of their customers complain over a significant amount of time unfortunately.