Arlo pro 3 won't connect to Wi-Fi

[JunJun]

Hi,

I bought new arlo pro3 floodlight and wont connect/ pair with my wifi. I tried to use 2.4Ghz band but still it wont connect. Is there someone facw the same issue here?

[StephenB]

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@JunJun wrote:

I bought new arlo pro3 floodlight and wont connect/ pair with my wifi. 

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Did you try a PC (browsing to my.arlo.com) as well as the app?

If you have a VPN enabled, then disable it during the install.

Also, make sure WPA2 (AES) connections are allowed by the router.

[Mikey94025]

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@JunJun wrote:

I tried to use 2.4Ghz band but still it wont connect.

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Can you be more specific about what you did to force 2.4Ghz and with which phone, what exactly went wrong when you tried to connect (did the floodlight ding and recognize the QR code but still failed with a phone app error message)?  What model router are you using?  Do you have other Arlo cameras that are able to connect (or is this your first Arlo device)?

Having more details may help us isolate what is different about your environment and what to try differently.

[JunJun]

I only tried the app and i dont have vpn.

My connection allows WPA2.

[JunJun]

I can use 5ghz and 2.4ghz in my wifi. Im using 2.4ghz to sync my arlo pro3 floodlight but wont sync/pair. The arlo por3 floodlight made a chime sound when scanning the QR code..but it cant sync/pair,it is in the forever finding mode. Im using a broadband wifi.

[StephenB]

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@JunJun wrote:

I can use 5ghz and 2.4ghz in my wifi. Im using 2.4ghz to sync my arlo pro3 floodlight but wont sync/pair. The arlo por3 floodlight made a chime sound when scanning the QR code..but it cant sync/pair,it is in the forever finding mode. Im using a broadband wifi.

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I do recommend trying both the app and a PC (my.arlo.com).

Also, after you hear the chime I suggest checking the router's attached device list, and seeing if the camera is listed there.

[BrookeN]

@JunJun can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

I have reached out to support to contact you regarding the Pro 3. They will be reaching out to you as soon as possible. 

[JunJun]

Thanks. Ill wait for the support and hope they can help me.