ARLO Support unreachable after theft of Arlo Pro 3 Base Station

[tamersradio6g]

My camera was stolen in a break-in, and I have been trying for a week to contact Arlo Support to get it replaced (I pay an Arlo Premium subscription). But there is no email address to reach support, and the European site’s chatbot never connects to an agent (and in fact disconnects the chat after saying it will transfer to one). And after finally managing to open a support case through the American site’s chatbot (which itself took several hours of redirects), the automated support emails regarding the case provide an invalid url to correspond with support, and even the listed +441344585786 telephone support line (which costs yet more money to call if not residing in the UK) is closed during the listed business hours!

Meanwhile, I’m told by another automated email that my case will be closed unless I update it on my end today. I am deeply frustrated and at loss of what to do. Please help!

[BrookeN]

Hello,

I have reached out to support to contact you. They will be reaching out as soon as possible. Please be aware it generally comes from an unknown number so be on a look out for that call. 

BrookeN. 

[tamersradio6g]

Thank you, I have responded using my personal email and provided contact information.

[tamersradio6g]

Hello, I have not yet received any email follow-up to my case - please respond.

[tamersradio6g]

Hello - Posting here again in hopes of a response, after providing all requested documentation and contact information two weeks ago. Please respond.

[tamersradio6g]

Aing here photos of the DONOTREPLY email I received in response, which once again provides links to a generic support page with no ability to correspond with Arlo Support. My case shows as CLOSED when press CLICK TO UPDATE.

[BrookeN]

@tamersradio6g has support reached out to you and helped with the behavior you were seeing?

[tamersradio6g]

Hi Brooke,

I was eventually contacted, thank you - it seems my case had been automatically closed. I am now waiting on confirmation of the details I was asked to provide.

[BrookeN]

Thank you for that update. Please let me know if there is anything else I can help you with.