Arlo|Smart Home Security|Wireless HD Security Cameras

Re: ACTIVITY ZONES NOT WORKING

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shadowdiver
Guide
Guide

Apparently there were updates made on 6/22 and the 24th.   I test right after the update on the 22nd and it still didnt work.  I just tested the update on the 24th today and it is now working.....  I'll keep an eye on things but so far so good.... looks stable. 

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
BELLASMOM
Guide
Guide

Not mine.....I'm still getting a ridiculous amount of hits on one of my camera's, so much so, I let the battery go dead. I'm so sick of this crap.  I really want my money back from Arlo.  This has been nothing short of infuriating.

 

This a a shot of the number of hits in a 4 hour period.......c'mon now Arlo!!!  DO SOMETHING!!!

Screenshot_20200710-161050_Arlo.jpg

dcfox1
Master
Master

@BELLASMOM 

Do you have a screen shot of the view of you camera? 

Edit:  Disregard the pics didn't show up when I posted but have now. 

 

 

JamesC
Community Manager
Community Manager

For those still experiencing issues with Activity Zones, please take a look at the following KB articles for best performance and troubleshooting tips:

 

How do I troubleshoot problems with Arlo activity zones?

What are activity zones and how do I create them?

 

JamesC

BELLASMOM
Guide
Guide

dcfox1

 

Here ya go!  If my Activity Zones were any smaller I wouldn't be able to see a squirrel go by.  This is absolutely ridiculous.

 

ZONE.jpgZONE2.jpg

BELLASMOM
Guide
Guide

JamesC

 

Done every single one of the "Trouble Shooting" items noted.....EVERY SINGLE ONE.

 

For $600 I shouldn't have to Troubleshoot anything!

 

I want a REFUND!!!

 

shadowdiver
Guide
Guide

I hear  you...   I am still not happy with the support.  I finally resorted to reaching out to Arlo on FB;  https://www.facebook.com/arlosmarthome/ and they actually got customer services to contact me.   Still a slog but at least I got to talk to someone.  I also reached out the CEO on linkedin.  He never responded but someone did say he responded to a tweet. Shouldnt have to got to those lengths to get support but its worth a try. 

 

 

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
shadowdiver
Guide
Guide

I spoke too soon.  They did fix the ability for me to set an activity zone. I used to get the error that I needed to plug my cameras in. That is gone.  I have set activity zones but the system is not honoring the zones and picking up motion outside the zone.   Its been months -- I dont understand why they cannot fix it. 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Shaun1234
Virtuoso
Virtuoso
That's a shame..
With my Arlo smart turned off my zones work perfectly.
Try setting a small square in the middle and walk round it, a can walk round and round and nothing gets picked up.
I know there are still issues obviously but worth a go with smart turned off, I only have issues with it on
BELLASMOM
Guide
Guide

I don't use Arlo Smart.......and my Activity Zone boxes can't get any smaller. 

 

Again, this is NOT be how this system should work.  We should not have to jump through hoops, and  trouble shooting pages to "MAKE" our activity zones work.  A recall needs to be made on this product NOW.

Shaun1234
Virtuoso
Virtuoso
Yeah course I agree, shouldn't even have to search for a forum.
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  • 35 Replies
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  • 8 Likes
  • 9 In Conversation