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Re: 6 Point custom activity zones

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Aspirant
Aspirant

I am having the same issue. Added a Pro 3 recently and can just add a rectangle or square. Hoping this gets fixed. Thanks. 

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
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Aspirant
Aspirant

Same issue for me, Pro 3 cameras, all brand new setup, only have four point anchor points. I also find I can create more than three zones so not working as documented.

 
 

 

 

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
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Mentor
Mentor

@Motty wrote:

 I also find I can create more than three zones so not working as documented.

 
 

 

 


The documentation says up to 3 zones or can you make more then 3 zones per cam?  The 8 point per zone is a different problem that JamesC replied to earlier. 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Aspirant
Aspirant

I think all related. We have only 4 points not the 8 points documented. Plus we can create about eight zones where the documentation states only up to three. Seems the whole documentation Vs what we get is very different.

Model: VMB4540 | Arlo Pro 3 SmartHub
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Aspirant
Aspirant

I've been speaking with Technical Support on the phone (useless because of the language barrier) and gotten nowhere, but the support people working the Chat center seem to know a little more about this.  The two or three who I've chatted with all acknowledge that the eight-point feature is supposed to work with the wireless system as well and that there IS a problem.  I told all of them that one of my cameras in particular needs the eight point box because that camera is going off every time a car goes by the house.  This drains the battery like crazy, and I told the chat reps that if the feature isn't restored, I'm going to insist on four free replacement camera batteries every year, because that camera's battery will be dead in two months.

 

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Luminary
Luminary

UPDATE  as of today 9-6-20 my eight point activity zones are working again. I had to install a new camera and when setting it up I saw that it was once again available. I then deleted my activity zones on my other cameras and reinstalled them and they also have the eight point activity zones.

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Luminary
Luminary

Just to let everyone know that the 8 point activity zones are working again. (At least for me)

Delete your old zones and then create a new activity zone and it should be the 8 point zone.

Model: VMB4540 | Arlo Pro 3 SmartHub, VMC4040P | Arlo Pro 3 Wire-Free Camera
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Mentor
Mentor

Yea it works for me also after deleting. Not sure I personally like them for small areas but for those who do it works so good news. Thanks for the heads up. 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Guide
Guide

Great! Grateful that Arlo fixed this. It is much better now.

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Community Manager
Community Manager

A cloud fix was released that resolves this issue. Please recreate your activity zones and you will now be able to utilize 8 point activity zones on Arlo Pro 3.

 

JamesC

View solution in original post

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Tutor
Tutor

Perfect thank you.

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
Discussion stats
  • 35 Replies
  • 1080 Views
  • 4 Likes
  • 14 In Conversation