This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- English
- /
- Floodlights
- /
- Arlo Pro 3 Floodlight
- /
- Re: Pro 3 Floodlight records video but can't view ...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Pro 3 floodlight records video, but when I go to library to view recordings, I get "This video is not able to play in your browser. Please download to view". If I download, no problem viewing. Any suggestions how I can view the library videos within the current Chrome browser?
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@BTG wrote:
Pro 3 floodlight records video, but when I go to library to view recordings, I get "This video is not able to play in your browser. Please download to view". If I download, no problem viewing. Any suggestions how I can view the library videos within the current Chrome browser?
Chrome doesn't support the HEVC video format used for 2K and 4K recordings.
You can set up the camera to use 1080p, then Chrome will work.
If you have a relatively new Windows PC, you can also install the Microsoft HEVC extension from the Microsoft store. Then Edge will work, but not Chrome. There is a small cost for the extension. Note this is a Windows extension, not a browser plug-in.
If you have a relatively new Mac, then Safari should also work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@BTG wrote:
Pro 3 floodlight records video, but when I go to library to view recordings, I get "This video is not able to play in your browser. Please download to view". If I download, no problem viewing. Any suggestions how I can view the library videos within the current Chrome browser?
Chrome doesn't support the HEVC video format used for 2K and 4K recordings.
You can set up the camera to use 1080p, then Chrome will work.
If you have a relatively new Windows PC, you can also install the Microsoft HEVC extension from the Microsoft store. Then Edge will work, but not Chrome. There is a small cost for the extension. Note this is a Windows extension, not a browser plug-in.
If you have a relatively new Mac, then Safari should also work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That solved it! Didn't have to install the HEVC extension either.
Microsoft EdgeVersion 95.0.1020.44 (Official build) (64-bit)
Thank you!
-
Arlo Mobile App
82 -
Arlo Pro 3 Floodlight
1 -
Arlo Smart
60 -
Before You Buy
79 -
Features
108 -
Installation
116 -
Troubleshooting
509