Pro 3 Floodlight records video but can't view in browser

[BTG]

Pro 3 floodlight records video, but when I go to library to view recordings, I get "This video is not able to play in your browser. Please download to view". If I download, no problem viewing. Any suggestions how I can view the library videos within the current Chrome browser?

[StephenB · Accepted solution]

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@BTG wrote:

Pro 3 floodlight records video, but when I go to library to view recordings, I get "This video is not able to play in your browser. Please download to view". If I download, no problem viewing. Any suggestions how I can view the library videos within the current Chrome browser?

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Chrome doesn't support the HEVC video format used for 2K and 4K recordings.

You can set up the camera to use 1080p, then Chrome will work.

If you have a relatively new Windows PC, you can also install the Microsoft HEVC extension from the Microsoft store.  Then Edge will work, but not Chrome.  There is a small cost for the extension.  Note this is a Windows extension, not a browser plug-in.

If you have a relatively new Mac, then Safari should also work.

[BTG]

That solved it! Didn't have to install the HEVC extension either.

Microsoft EdgeVersion 95.0.1020.44 (Official build) (64-bit)

Thank you!