Pro 3 Floodlight clicking

[peterw1956]

live stream and recording have a low volume background clicking like a clock.

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

[peterw1956]

Hi

I have two Pro 3 Spotlight cameras connected to a VMB4540. Both cameras have the background noise in live view or recording.  I have restarted the VMB4540 and one of the cameras with no change to the background noise. I can uploaded a recording of the noise if that is possible.

cheers and thanks

Peter

[ShayneS]

Sure, you can provide a link to the shared recording if you like and I will have it investigated. 

[peterw1956]

Is there a preferred way to do this.

[StephenB]

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@peterw1956 wrote:

Is there a preferred way to do this.

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Not really, it is up to you.  You could get a shared link from the library (using my.arlo.com), or put a downloaded file into cloud storage (dropbox, google drive, icloud, etc).  Then provide the link.

If you want to keep the video more private, you can send the link to @ShayneS in a private message (PM).  There's an envelope link at the top right of the forum page that you can use to send the PM.

[peterw1956]

Thanks here is the link for the clicking camera noise:

https://photos.app.goo.gl/uTWj7Ns1WTEq7f7V6

[ShayneS]

Thanks for the video, Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[nrivera0305]

I have the same problem with my floodlight. Last night I noticed a white noise sound with a clicking in between when live session is on and when it is a recorded video, it sounds like a helicopter in the background. I contacted but they did not give me a solution. I had to turn off the microphone because the sound is so annoying. 

Any solution so far??

[Ian4]

I have had 2 cameras do the same thing. Did you figure it out?

[Mike-C]

Hi

Bought this 2 weeks ago, heard weird ticking on audio every 3s but decided to ignore until unit started triggering a few days ago every few minutes even though it was NOT set to trigger on audio so I assumed it was faulty. Yesterday I replaced the unit with another new one under warrantee and same ticking noise every 3s and scratchy sounds in general. Other 4 x Pro 4 cameras work perfectly so there is nothing wrong with the base station or network or ambient sounds outside.

Anyone else had this and found a solution?

Thanks

Mike

[ShayneS]

Hi @Ian4

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[Ian4]

I have. They sent me a new camera and it does the same thing. Can't seem to fix this problem.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Do you have the cameras connected to AC power by chance? or are the cameras running off battery power?

Thanks 

[Ian4]

Connected to power.

[ShayneS]

@Ian4

Does the same issue occur if you unplug the camera and try battery power only?

[ShayneS]

Hi, 

Did you happen to see my post above?

Thank you

[ShayneS]

Which device are you using to stream your cameras? iOS/Android device?

Thanks 

[Ian4]

I0S apple

[ShayneS]

@Ian4

Were you using a charging cable when experiencing this issue? 

[ShayneS]

@peterw1956

Are you still experiencing the issue? 

[Drenk]

I am experiencing the same issue with my floodlights. Connected to power or just on the battery. Please help!

[peterw1956]

Yes I am. It happens on both my Spotlight cameras regardless if they are connected to power or on battery.

[ShayneS]

Thank you for the update, I have provided this to the dev team and will give another update as soon as I hear more.