Not charging

[Huey113]

I have Arlo pro 3 floodlight with magnetic power cord hooked up but it does not maintain or charge battery why?

[jguerdat]

I've had to wipe both sides of the connector on occasion.

[StephenB]

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@Huey113 wrote:
I have Arlo pro 3 floodlight with magnetic power cord hooked up but it does not maintain or charge battery why?

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You need to use the outdoor charger with the floodlight, the indoor charger won't work.

[Huey113]

That’s what I am using. VMA5601C-100NAS

[StephenB]

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@Huey113 wrote:
That’s what I am using. VMA5601C-100NAS

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Are you seeing the lightning bolt in the charging icon?

[Huey113]

No. Just battery icon and percentage.

[StephenB]

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@Huey113 wrote:
No. Just battery icon and percentage.

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Check the connector on the camera first, and make sure it is properly seated. Also check that there is mains power at the outlet.

If you have another camera that can use your charger (pro 3, pro 4, Ultra, Go 2), then see if the charger can power that camera.

[Huey113]

Got the ladder out and seen it was a bad connection at camera.

[arlo-there]

I am now having this issue (coincidentally, since the firmware update).

Arlo support suggested I replace the outdoor charge, which I did.

My floodlight shows the green charging icon, but the battery is being drained - down to %50 now.

I got fobbed off by support (again). I am insisting on an RMA or will take this up under consumer warranty, have had it for less than 3 months.

[ShayneS]

Hey @arlo-there

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.