Lights and camera activate when entering "schedule" mode

[dazednconfuzd]

Arlo Pro 3 lights and cameras all come on at the same time when they enter schedule mode. I’ve redone the schedule, deleted and recreated the rules. And even did a factory reset on the base station but nothing prevents them from turning on when they enter schedule mode. Really frustrating. Is this an issue that needs a test firmware?

[jguerdat]

Which user interface are you using - the old one that uses Library to view recordings or the new one that uses Feed?

[dazednconfuzd]

The old one that uses “library”.

[jguerdat · Accepted solution]

It's been quite a while since I used that UI so can't check my settings. I think you posted screenshots yesterday which looked fine to me. While it's not a step that should be taken lightly due to the many differences, it may be worthwhile to migrate to the new UI which could solve the issue. If you choose to do that, there's no going back and there's a learning curve that needs to happen to be comfortable. You'd need to check all 3 modes for settings as well as your schedules and geofencing setups. Any custom modes are lost, too.

[dazednconfuzd]

Hmmm…. Well, ok, how do I get the new UI? Is it on the Apple App Store?

[jguerdat]

It's built into the current apps. To migrate manually, choose to install a Pro 5 camera even though you don't have one. The first step is to migrate to the new UI after which you can just back out of the bogus install. 

This FAQ will help start you on the exploring and checking needed. Be sure to look at the embedded links for other details.

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[dazednconfuzd]

Thank you I think I’ll give it a try 👍

[dazednconfuzd]

Well, I upgraded to Arlo secure today, everything went fine. But when my 7 PM schedule time arrived 3 Pro 3 floodlights triggered on. When using the old Arlo app, 7 Pro 3 floodlights triggered when they entered the schedule mode.🤔

[dazednconfuzd]

I just adjusted my routine time by 2 mins to test again and everything works! No Pro 3 floodlights go on anymore when they enter the schedule mode! This is great! Thank you for steering me towards the new Arlo Secure app, it seemed to do the trick. 🙌👍

[jguerdat]

Glad it worked but I have no explanation for any of what you've experienced. Good luck!

[ShayneS]

@dazednconfuzd 

Did this symptom return? I noticed your 2nd post. 

[dazednconfuzd]

Yes it did but I’m pretty sure it’s resolved now. Thank you!

[ShayneS]

Okay, Im going to close this thread since it looks like were all good now. if it returns just create a new post and tag me. 

Thanks