Floodlight mode stuck on “getting information”

[sbrecruiter]

Just installed Floodlight and app. Mode is stuck on “getting information”. My iphone is on IOS 13.5.1. Please help!

[michaelkenward]

Not much information to go on there.

So, this is the iOS app. Have you tried it with the browser interface and https://my.arlo.com/?

Is it connected to a hub or to a wifi access point?

Can you see the camera and live stream from it?

[sbrecruiter]

Connected via wifi to Netgear Orbi Pro router. After app wouldn’t get beyond “getting information” on mode tad, I tried to access via my Arlo site on Safari, Chrome, and FireFox browsers on my Iphone. “View cameras” button would not work. Thoughts??

[sbrecruiter]

Yes, I can live stream the camera from the app

[michaelkenward]

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@sbrecruiter wrote:
....I tried to access via my Arlo site on Safari, Chrome, and FireFox browsers on my Iphone.

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But can you actually get at my.arlo.com with a browser?

What happens when you try?

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@sbrecruiter wrote:
“View cameras” button would not work.

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Where is this “View cameras” button?

[sbrecruiter]

Yes. I am able to access my.arlo.com on my iphone as well as my Surface Pro

On the Iphone version, it has a "View Cameras" tab. When I click that, nothing happens.

Using my desktop, I am able to see my device on my.arlo.com and live stream the floodlight cam. I can see my device on the Mode tab as well, but it is blank on the right side where there should be options to arm/disarm.

[JamesC]

sbrecruiter,

Consider rebooting the floodlight by removing and reinserting the battery. Test again to see if you still experience the same behavior.

JamesC

[sbrecruiter]

I removed the battery and reinstalled it. I'm still not seeing any options when I go to the "Mode" tab on the iphone app or desktop my.arlo.com website.

[Ds41439]

I cannot believe I dropped $500 for 2 of these floodlights only to have “getting information” as a constant message in the mode function on IOS. Really? What in the heck am I paying for? The beta version? Ridiculous.

[JamesC]

Ds41439,

Does the happen when using the web client? Is it intermittent on your iOS device or does it always happen?

JamesC

[JpMaxMan]

I just bought the flood and am having the same problem.

[JamesC]

JpMaxMan,

Try removing and resyncing your floodlight. Do you still experience the same issue?

JamesC