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- Re: Floodlight mode stuck on “getting information”
Re: Floodlight mode stuck on “getting information”
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Not much information to go on there.
So, this is the iOS app. Have you tried it with the browser interface and https://my.arlo.com/?
Is it connected to a hub or to a wifi access point?
Can you see the camera and live stream from it?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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@sbrecruiter wrote:
....I tried to access via my Arlo site on Safari, Chrome, and FireFox browsers on my Iphone.
But can you actually get at my.arlo.com with a browser?
What happens when you try?
@sbrecruiter wrote:
“View cameras” button would not work.
Where is this “View cameras” button?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Yes. I am able to access my.arlo.com on my iphone as well as my Surface Pro
On the Iphone version, it has a "View Cameras" tab. When I click that, nothing happens.
Using my desktop, I am able to see my device on my.arlo.com and live stream the floodlight cam. I can see my device on the Mode tab as well, but it is blank on the right side where there should be options to arm/disarm.
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sbrecruiter,
Consider rebooting the floodlight by removing and reinserting the battery. Test again to see if you still experience the same behavior.
JamesC
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I removed the battery and reinstalled it. I'm still not seeing any options when I go to the "Mode" tab on the iphone app or desktop my.arlo.com website.
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Ds41439,
Does the happen when using the web client? Is it intermittent on your iOS device or does it always happen?
JamesC
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JpMaxMan,
Try removing and resyncing your floodlight. Do you still experience the same issue?
JamesC
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Arlo Mobile App
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Arlo Pro 3 Floodlight
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Arlo Smart
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Before You Buy
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Features
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Installation
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Troubleshooting
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