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Floodlight Randomly Staying On

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  • 35 Replies
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Aspirant
Aspirant
Unfortunately the update did not fix the problem. The light has been stuck on twice since I applied the update. This is very annoying and really needs a working fix.
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Community Manager
Community Manager

 

gmace001,

 

Do you have a rough estimate of what time these occurrences happened? (ie: 7:48 PM EST 10/10/2020)

 

Even if you don't have the exact time, approximations will be helpful.

 

Thanks,

JamesC

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Aspirant
Aspirant
It happened last night just before I made my post. I received no alert, I just happened to notice it’s on and manually turned it off in the app. Last night it was on at 10:20PM because I took a picture of it.
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Mentor
Mentor

To help JamesC as in his example what time zone?

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Aspirant
Aspirant
Eastern time.
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Aspirant
Aspirant
It happened again tonight. Just checked at 10:31PM Eastern Time. I made a video of me showing the alerts library where the last event was around 5PM, yet my light was just stuck on again. I can send if you like.
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Community Manager
Community Manager

gmace001,

 

I will reach out to you in a private message to collect additional information.

 

JamesC

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Aspirant
Aspirant
I emailed everything again a few days ago. Now at 7:21PM ET I just discovered it stuck on again. I took screenshots again as well. This is beyond annoying. Can the check mark please be removed from this thread because the firmware did not fix anything, so there is no current solution.
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Community Manager
Community Manager

gmace001,

 

I've sent all of the information you've given to the development team. I will provide an update as soon as we know more.

 

JamesC

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Aspirant
Aspirant
Thank you. I just found it stuck on again at 7:47PM ET. The consistent thing I’ve seen every time is that the app doesn’t show the countdown time on the light when it happens. If I trigger the light it’ll say 5m and then count down until it turns off. There’s no such indicator when this happens.

Again, can this thread not be marked as solved because it’s not. The issue was not resolved with the firmware update and its simply passing along incorrect information.
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Guide
Guide
How is everybody's flood light issue going?

Just found my light turning on at 5.33 AM (GMT) this morning and stayed on for 2 hours until my wife noticed it. Haven't had this issue for a while now but it's back!

I have not performed the update as it won't let me and plus other members have said it didn't fix it anyway.

My guess is there is no fix and they don't know why it does it and they cannot replicate the issue back at their labs.

The only thing to do is to send my device back for testing or replacement!
Model: FB1001 | Arlo Pro 3 Floodlight
Discussion stats
  • 35 Replies
  • 538 Views
  • 4 Likes
  • 9 In Conversation