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Solved! Go to Solution.
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A firmware update was just deployed that should resolve this issue. To receive this update manually, please log in to your Arlo mobile app and navigate to Settings > My Devices > select your floodlight > Restart. After the floodlight comes back online tap Device Info and Firmware to start the update. Otherwise, the update will install automatically overnight as long as your floodlight is online.
You can find the release information here: Arlo Floodlight FB1001 - 1.070.19.2_20_d19c2ceb 8th October 2020
JamesC
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Try removing and resyncing the floodlight.
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Swap at the store (again) or use the Contact Support link at the bottom here.
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Have had this issue too. It's plugged in so not a big deal but still annoying as it goes off right by my bedroom window.
Also, I have Smart alert settings for people only and I still get bugs and spider webs triggering it at like 30% sensitivity
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The development team is investigating reports of this issue. I will reach out to each of you in a private message to gather more information.
JamesC
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I should add that mine seems to do it when I open the app to go in and arm another base station the floodlight is not connected to.
Soon as I open the app, the motion guy goes off and the light turns on. There's nothing triggering it as it does this every time at night when I open the app.
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I have the same issue. Seems to be better since I turned the device on and off.
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yep mines happen last time and i have to reset the base station and the light to turn off.
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Restarted device from app, restarted my router, looks like it has stopped detecting motion since this afternoon.
The only thing left to try is taking out the battery...what a pain...not had this camera long and a few issues already developing!
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I haven't seen those problems. My issue of the light not turning off after the set minutes has gone away. I disarm and arm my camera every 3 or 4 days. Should not have to do that. Arlo needs to find a fix and issue a firmware update.
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Back to the light issue, yesterday night with heavy rain, this kept triggering the light to come on frequently which made the wife temporarily disable the camera!
The camera is set to only recognise people and cars so why is the motion of water triggering it off?
Does the sensitivity need to be adjusted? I have it setup to only recognise People and Cars coming on the driveway, every other smart alerts switched off.
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At least your camera is still working. Yesterday I disarmed mine as we were doing yard work in front of of it. I was not able to re-arm the camera. I decided to remove and reinstall the camera. I can't get the camera to read the QSR code. This is a good product when it works. But there are way too many frustrating issues with it. I made a post about my issue and am waiting for replies. Good luck with your issue.
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Might be a little off-topic but I have found that disabling the battery fully charged LED indicator helps to stop bugs from coming up close to your camera + setting off the light / recordings.
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Agree with other members that I can't just babysit this camera at night, my 2 face neighbours complain about every little thing, I fear their knives are sharpening behind my back!
Arlo, I do really like this camera, best security camera I have ever owned but this little bug\issue is starting to cause me grief, please find a fix as soon as you can!
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A firmware update was just deployed that should resolve this issue. To receive this update manually, please log in to your Arlo mobile app and navigate to Settings > My Devices > select your floodlight > Restart. After the floodlight comes back online tap Device Info and Firmware to start the update. Otherwise, the update will install automatically overnight as long as your floodlight is online.
You can find the release information here: Arlo Floodlight FB1001 - 1.070.19.2_20_d19c2ceb 8th October 2020
JamesC
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Please advise?
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Edit: Finally got it to go through. Fingers crossed. At the very least, thank you for keeping us in the loop and working on this issue.
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Arlo Mobile App
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Arlo Pro 3 Floodlight
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Arlo Smart
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Before You Buy
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Installation
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Troubleshooting
516