Can't Purchase Subscription to My Arlo Floodlight Camera.

[marcelon22]

I've been trying for about 3 weeks now to add the subscription plan to my Arlo Pro 3 floodlight, as the 30 day free trial ended and the camera is no longer recording.  Every time I go online to add the subscription, I enter my payment information and nothing happens.

I have contacted Arlo support via telephone; however, the problem is still not resolved...I received a "case number", but no one has contacted me. 

Has anyone else had this issue?  How did it get resolved?

I love my arlo cameras, but it is quite frustrating that I have a camera that will not record.  Please help! 

[jguerdat]

Have you tried both the app as well as the web client?

[JamesC]

marcelon22,

What is your case number? I will request a status update.

JamesC