Arlo pro 3 floodlight

[Angela706]

I have put a new battery in the camera floodlight and I put it back in the mount and it works for 5 mins at the most and it cuts off saying battery is dead too low to operate and that’s my second battery put in . Any suggestions on what’s wrong?

[StephenB]

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@Angela706 wrote:

I have put a new battery in the camera floodlight and I put it back in the mount and it works for 5 mins at the most and it cuts off saying battery is dead too low to operate and that’s my second battery put in . Any suggestions on what’s wrong?

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Well, it could be a

• camera failure
• charger problem
• two failed batteries (unlikely)

What are you using to charge the batteries?

[Angela706]

I’m using the plug/ cable it came with to charge it 

[StephenB]

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@Angela706 wrote:

I’m using the plug/ cable it came with to charge it 

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Is the cable using the magnetic connector on the outside of the housing?

If it is, try using a microUSB cable (connecting to the same charger).  Open the housing of the camera, you will see the microUSB port inside.  Let it charge for some hours - you should see a solid blue LED on the camera face when the battery is fully charged.

[Angela706]

I’m using the microusb to charge it till blue led is lit up and then putting it back outside. It’s only lasting like maybe 5 minutes if that before it cuts off saying battery is too low. All suggestions appreciated and thanks for those u did .

[Angela706]

Still isn’t working, still says battery dead when it’s 100% . Anyone have other suggestions would be appreciated 

[StephenB]

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@Angela706 wrote:

Still isn’t working, still says battery dead when it’s 100% . Anyone have other suggestions would be appreciated 

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Obviously something is wrong - no way to tell whether it is with the camera or the battery.

Is the floodlight still under warranty?

[Angela706]

It is out of warranty 

[BrookeN]

@Angela706 please reach out to support for further assistance. Click on the silhouette on the top ~ Support Center ~ Contact Support ~ it will ask you questions regarding what you are needing support for and then support will reach out to you. 

[Angela706]

I reached out to support but it came down too I don’t pay for support option so I guess I’ll keep trying 

[BrookeN]

You have a subscription on your account. So you should already be able to reach out to support. 

[Angela706]

That’s not what they said I’d have to pay extra for support option and yep out of warranty but would be nice to have a k5 pro floodlight like the other ones, don’t think the floodlights have been updated in awhile, may look else where for a floodlight camera. Thanks for all the help given. 

[Angela706]

That should be 5s pro sorry type o

[BrookeN]

Are you reaching out to support through the app on your phone?

[StephenB]

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@Angela706 wrote:

That’s not what they said I’d have to pay extra for support option

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It sounds like you reached a scam support site.  That often happens when people google for a phone number.

That is why @BrookeN wants to know if you used the support center in the app (or not).

[Angela706]

I went through their website the app isn’t helpful to get to support 

[StephenB · Accepted solution]

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@Angela706 wrote:

the app isn’t helpful to get to support 

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Actually it is the way you are supposed to use.

If you see "Library" in your app, check this out:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-Secure-App

If you see "Feed" instead, then check this out:

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

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@Angela706 wrote:

I went through their website

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https://my.arlo.com ?

[Angela706]

I’ll try going through what u sent me