Arlo Pro 3 Floodlight intermittently not detecting motion

[hangun]

I just bought this Arlo Pro 3 Floodlight Camera on Dec 3. Things are good when the camera works. However, I find after working for few days, the camera does not detect any motion. I have to do either reset the camera by removing the battery or restart from the apps. It already happened to me a couple of times. I wonder if there is a Software bug that prevents camera to detect motion or if I get a defective unit.  I have the charging cable plugged in all the time on my setup.  Thanks in advance for your inputs.  

[JamesC]

hangun,

Are there any issues with signal strength to the camera? When you experience an issue with motion detection, do you see any error messages in the app?

JamesC

[pcainc]

I have the EXACT same issues with two Arlo Pro 3 Floodlight cameras (with Arlo mag charger), and nothing I do seems to work.  I've actually tried to contact tech support on this issue and another I had a while back (disappearing recordings), but I've never received a response.  I have about a week left to return these two cameras, so I believe that's the next step.  I've had a pair of Nest outdoor cameras for years with absolutely no issues, so probably going to get a couple of their new ones and just a standard motion sensor floodlight.  Too much money spent for this amount of headache!

[JamesC]

pcainc,

What does the signal strength icon show for the camera?

JamesC

[pcainc]

Full Strength.

[JamesC]

pcainc,

If you continue to experience this behavior, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC

[pm1066]

Exact same issue here, returning it.  3 different customers, 4 different cameras not working is a warning sign, Arlo!  And by not working: January 14th I'm doing literally jumping jacks at different positions in front of it.  Nada.  A car drives by at 4 am this morning, on the extreme edge of the FOV, got that on film.  Walk right up to it, and across it, in broad daylight, nada.

I don't pay extra for the Arlo brand name (and 5-8 second system lag on a FULL signal indicator) for this garbage.

[JamesC]

pm1066,

Consider increasing the sensitivity within your modes and rules for the floodlight camera and then test again to see if you experience the same behavior.

How do I change the motion sensitivity on my Arlo camera?

JamesC

[pm1066]

Here's the issue. I haven't changed a single setting on that camera. Sensitivity is maxed, zones are set up. From January 9th through the 15th it recorded nothing. Today at 4 am it started magically recording again. I don't need magic, I need reliability. A device that stops working and 5+ days later starts working with no user input is clearly defective.